From Tuesday 5th May '09, we will be closing for lunch between 1pm and 2pm everyday.
AppointmentsAll consultations are by appointment and these are made by telephoning the surgery or by calling into the practice. The receptionists will endeavour to give you a suitable appointment with the doctor of your choice and you may choose to see any doctor in the practice.
This practice endeavours to offer an appointment within 48 working hours of initial request, although this will not always be with the doctor of your choice. You may choose to wait until you can have an appointment with the doctor of your choice, but this may be outside the 48 working hours.
Please make a separate appointment for each person as delays are caused for everyone if two people are seen in one appointment.
The doctors do try to keep to appointment times but as only
10 minutes are available for each patient, it may not be possible to deal with all your problems in one consultation. Please be prepared to make another appointment if necessary.
In urgent cases, the receptionist will ask you for some brief details about the problem in order to inform the doctors and allow them to use their discretion in arranging a consultation. This is our particular policy for acutely ill children. We like to see them quickly, even if is means “fitting them in”.
As routine repeat prescriptions are time consuming to make out and the consultation time with the doctor is best used for considerations of medical problems,
please do not request routine repeat prescriptions during a consultation.
The treatment room now operates on an appointment system. Please telephone reception for an appointment.
Speaking to the Doctor/Telephone adviceThe doctors try to make time available for telephone calls after morning surgery. You may wish to leave details and a contact telephone number with reception staff before 12 noon. Only emergency telephone calls can be accepted in the afternoon.
Urgent medical problemsWe would encourage patients to come to the surgery if at all possible. A safer and more comprehensive examination can be conducted in the surgery than at home. If, however, you are too ill to attend the surgery, the doctor may be able to give advice. Giving the receptionist some details helps the doctor to assess the urgency of the situation.